Welcome to TrendVogueWear’s FAQ section! We’ve compiled answers to the most common questions about our global fashion offerings, delivery policies, and customer service. Whether you’re looking for style advice or need help with an order, you’ll find the information you need below.
About TrendVogueWear
Who is TrendVogueWear’s target customer?
Our fashion-forward collections cater to style-savvy shoppers who appreciate eclectic, globally-inspired designs. We serve:
- Fashion-conscious men and women aged 18-45
- Parents shopping for boys’ and girls’ clothing
- Those who love statement pieces like Desigual floral bags and intricate patterned sweaters
- Budget-conscious shoppers who still want quality fashion (with our free shipping on orders over $50)
What defines TrendVogueWear’s style?
We specialize in eclectic, globally-inspired fashion with:
- Bold patterns and vibrant colors (like our signature patchwork denim)
- Versatile pieces that transition between seasons
- Carefully curated collections emphasizing both design integrity and wearability
- Statement accessories including jewelry, scarves, and our best-selling bags
Product Questions
What product categories do you offer?
Our collections include:
- Women’s: Dresses, coats, pants/jeans, skirts, sleepwear
- Men’s: Sportswear, pants/jeans, coats
- Accessories: Bags & wallets (including Desigual floral bags), belts, jewelry, phone cases, scarves
- Children’s: Boys’ and girls’ clothing
- Footwear: Shoes and boots
Are your products true to size?
We provide detailed sizing charts for each product. Our team carefully inspects all items before shipment to ensure quality. If between sizes, we recommend sizing up for our fitted styles.
Do you offer seasonal collections?
Yes! We constantly update our offerings to reflect global fashion trends while maintaining our core eclectic style. Our free shipping on orders over $50 is perfect for planning seasonal wardrobe updates in advance.
Ordering & Account
How do I track my order?
You’ll receive a confirmation email with tracking information after your order processes (within 1-2 business days). Track your package directly through DHL, FedEx, or EMS using the provided tracking number.
Can I modify or cancel my order?
Contact us immediately at [email protected] if you need to modify or cancel. We process orders quickly, so we can only accommodate changes if your request reaches us before shipment.
Do I need an account to shop?
No, you can check out as a guest. However, creating an account lets you track orders faster and saves your information for future purchases.
Shipping & Delivery
What are my shipping options?
We offer two convenient options:
- Standard Shipping ($12.95 flat rate): Via DHL/FedEx, delivers in 10-15 business days after 1-2 day processing
- Free Shipping (orders over $50): Via EMS, delivers in 15-25 business days after processing
Note: We ship worldwide except some remote areas and parts of Asia.
Why does delivery take 10-25 days?
As a global retailer based in Omaha, we balance affordability with reliable service. Our processing is quick (1-2 days), while transit times account for international customs. Rest assured, we package each item with care – customers often compliment our stylish, gift-like packaging!
What if my package is lost or damaged?
Contact us immediately at [email protected]. We work closely with carriers to resolve issues and may replace damaged items (subject to investigation).
Returns & Exchanges
What’s your return policy?
We offer 15-day returns from the delivery date. Items must be unworn, with tags attached, in original packaging. Return shipping is at customer’s expense unless the item is faulty.
How do I initiate a return?
Email [email protected] with your order number and reason for return. We’ll provide return instructions. Refunds process within 5-7 business days after we receive your return.
Do you offer exchanges?
Currently, we only process returns. For a different size/color, please place a new order after receiving your refund.
Payments
What payment methods do you accept?
For your convenience, we accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption for all transactions. We never store full payment details on our servers.
Why was my payment declined?
Common reasons include:
- Insufficient funds
- International transaction blocks (check with your bank)
- Billing address mismatch
Still Have Questions?
Our Omaha-based team is happy to help! Email us at [email protected] or write to:
TrendVogueWear4908 Bungalow Road
Omaha, NE 68114
USA
We typically respond within 24 hours during business days.
